FAQs Page

Frequently Asked Questions

Ask a question or describe the problem you are facing.

To place your order, follow these steps : 

 

  • Browse through our wide catalogue of products until you find something you like, choose the relevant product and click on the ‘Add to Cart’ button (you are eligible to add multiple products to your cart)
  • In ‘My Cart’, you can either choose to continue shopping or confirm the order
  • To proceed, you can either log into your existing Bong360 account or simply continue as a ‘New User’ and create one.
  • Once this is all set, proceed to checkout, confirm your shipping address, select the desired payment method and confirm your order.

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

An email will be sent with your order information confirming your order and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/ debit card/PayTM and address details have been approved and verified, unless it’s a COD. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive.

  • You can always log in to your account using the ‘Login’ button on the top right and check the status of your order under ‘My Orders’. Alternatively, you can also click on ‘Track Order’ on the top, type in your Order ID, and check your order status
  • After your order is placed, we will send you confirmation of your order details over email and SMS. Once we dispatch your shipment, you will again be notified via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end

Just click on the ‘Forgot Password’ option and we will send the password reset link via email.

Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

For Cancellations please contact the us via contact us link.

Requests received later than 15 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund. 

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

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